A Gentle Reminder

Welcoming a first-time guest to our hotel, Khalid learned that he was expecting his wife to join him in the next days. Khalid and the guest bonded over stories about Dubai, his first visit, and plans to explore local attractions.

When the wife arrived, Khalid discovered her birthday was the next day. Seizing the opportunity, he reminded the guest and suggested birthday arrangements. Grateful for the timely reminder, the guest expressed immense gratitude as he forgot about the birthday and rushed to buy gifts.

On departure, they delayed leaving until they could thank Khalid personally. Their appreciation for the arrangements and the joy on their faces made it a cherished customer service moment, proving that small efforts can create lasting smiles.

Marriott Bonvoy Begins With Khalid, Four Points Sheikh Zayed Road