Creating a Space for Well-Being

Stella, our Laundry Attendant, noticed while delivering back the sportswear clothes of a guest that there was some Palo Santo wood in the room brought by the guest. Palo Santo is a tree native to South America, beneficial on psychical, physical and spiritual levels. She concluded that the guest is paying attention to his well being. She immediately thought about how she could elevate the guest experience and set up a yoga mat from the fitness center, arranged a fruit basket, some extra bottles of water and even brought two sets of bath salt. She then asked for the help of Kevin, an engineering agent, who was previously a carpenter to prepare a wooden tray that can support the Palo Santo incense wood.

When the guest came back to his room, he was thrilled about the attention to detail that was shown by the Ladies and Gentlemen from The Ritz Carlton Hotel de la Paix, Geneva.

Marriott Bonvoy Begins With the Stella, The Ritz Carlton Hotel de La Paix, Geneva