Marriott Bonvoy Begins With You. Consistently delivering the art of modern hospitality, gaining the trust of millions of members worldwide - that's all down to the intuition and thoughtfulness of you, our fantastic Marriott Associates and Franchise Employees who embody our brand. You know that the journey to our guests' loyalty starts before they even arrive. A name memorised. A room set to just the right temperature. A personalised touch that shows you know them. An inviting welcome that goes above and beyond. Yes, all paths begin with Marriott Bonvoy. But Marriott Bonvoy Begins With You.
Here, we're sharing real stories that have been submitted by Marriott Associates and Franchise Employees from right across EMEA hotels participating in Marriott Bonvoy, documenting amazing experiences and memories they have been able to create for our members.
Tell us how Marriott Bonvoy Begins With You , share your story below.
Submit Now Pedaling Passion : Tour De France Made Special A first-time visit to Geneva in November left a couple enchanted at The Ritz-Carlton Hotel de la Paix. The genuine connections with...
Finding Monet in Venice A couple of luminaries arrived at The St. Regis Venice for a two-night stay for their wedding anniversary. Enamored by our connection with...
Birthday Surprises in Doha A Hungarian couple's first visit to Doha became a birthday celebration for the lady, meticulously planned since March 2023. The eldest...
Pampered Paws An Ambassador guest, loyal to Residence Inn since September 2021, frequently brings his family and has relatives in Aberdeen. During his...
A Gentle Reminder Welcoming a first-time guest to our hotel, Khalid learned that he was expecting his wife to join him in the next days. Khalid and the guest...
Stay Like Harry Potter As a special note of appreciation to our guests, whenever little Harry Potter fans stay at the hotel, we transform the whole room into a...
A Historic Family Reunion A Platinum Member stayed at the Hotel Maison Rouge Strasbourg in May 2022, on a genealogy trip. He is an American citizen and was able to...
Every Seashell Has a Story Due to the pandemic, as well as their busy schedules, a family was not able to stay at the hotel for four years, yet upon their return...
Creating a Space for Well-Being Stella, our Laundry Attendant, noticed while delivering back the sportswear clothes of a guest that there was some Palo Santo wood in the...
Creating A Lasting Impression Guests often look for memorable experiences and dynamic service from the hotel staff.
From here came the idea of painting canvasses: The...
Mamma Mia! We had the pleasure of hosting two of our esteemed guests. During their stay, it was discovered that the couple harbored a deep passion for...
Bringing Spiderman Back We were welcoming one of our repeat guests back to our hotel and saw a note on the system that during their last day, their son lost a...
An Unforgettable NYE One of our regular restaurant VIP guest planned to dine in our Signature Restaurant, The Fiskebar on New Year's eve 2022 and the service...
A Special Menu Goes A Long Way One of our long stay guest, who has been loyal to W for more than three years and knows every single member of the staff, mentioned in his...
Checking in the tooth fairy When a 10 year old guest's baby tooth came loose during check in, it gave one of our wonderful welcome agents a bright idea for a special...
Employing a petite pastry chef A young guest joined us in Paris with a big dream: to become an international pastry chef. Hearing this, Renaissance team member, Youssef...
No carnival? No problem One couple flew all the way from Hawaii to Tuscany, hoping to attend the Carnival of Viareggio. They were devastated to find out that it...
A welcome that looks like home When a US official and his wife were due to stay at the JW Marriott Istanbul Bosphorus just as they arrived in Türkiye, Guest...
Just like granny used to make When one Marriott Bonvoy member mentioned his Turkish heritage during check in, talk turned to his favourite dish - tepsi kebap (or...
Creating the paw-fect personalised menu The W Verbier team were very familiar with one guest and their adorable four-legged companion - always happy to see them return, and help...
Every movie marathon needs popcorn When a father and son were checking in, the W's Welcome Ambassador heard that the young son couldn't wait to redeem his birthday present: a...
Creating a global coin collection When a guest approached the reception desk of the Al Bustan Palace to exchange some banknotes to Omani coins, Guest Relation Agent, Gulnaz...
Baseball caps off to you When one evening, associate Aigul bumped into a member on the hunt for the nearest bar, he noticed his t-shirt, covered with baseball cap...
Getting genre perfect As a returning guest checked in, he mentioned his birthday the following week to associate, Pamela. She knew that they had to celebrate his...
An anniversary with roots Celebrating an anniversary is always a beautiful thing. So, when associate Noha, overheard that two guests were due to celebrate theirs,...
Learn French, the personalised way During check in, a guest and her daughter were chatting about how the young girl wanted to learn the French language, but she wasn't sure...
A special celebration of life When a guest and her mother checked in to celebrate the mother's cancer recovery, the team knew they needed to make this trip as special as...
A retirement worth celebrating One member stayed with the team at Marriott Maida Vale every week for six years. During one check in, this member mentioned that he was...
Preserving, precious memories When our member and his family were visiting Dubai for a family vacation, the housekeeping team noticed that the baby's favourite blanket...
Sharing the not-so-secret recipe When two guests came to our restaurant and ordered the stracciatella salad to share, the team were so pleased to see the guests clean the...
Missing hiking pole boot?
Not on our watch The W Verbier Welcome Team sprung into action when one afternoon a guest mentioned that she had lost the little 'boot' covering for one of...
Delivering the aquarium When Monash at The Ritz-Carlton, Dubai learned about one little girl's love of fish, he wanted to do something special to enhance her stay....
Conjuring the perfect birthday With one member's birthday trip just around the corner, a thoughtful travel agent knew just how to redirect her to her dream destination -...
A personalised welcome to the world During one stay, a returning guest was thrilled to announce that he would soon become a dad! The team at Grand Universe Lucca were...
Making apricot dreams come true When the team at W Verbier welcomed a lovely family to stay for a week, the Concierge heard them mention that they would love to pick their...
A sweet day for a sweet guest At the Grand Universe Lucca, it was a regular occurrence to notice one young guest always stop by the front desk to enjoy the sweets that...
Finding family in uncertain times During the Covid-19 lockdown, the Grand Universe Lucca was particularly empty. However, one family decided to stop by the hotel for the...
Reuniting a family through the Matrix When one family were due to return to stay at the Penha Longa Resort, team member, Patrícia heard from the concierge that they were...
The paw-fect scavenging adventure The Sheraton Grand team knew just what to do when a family came to stay, celebrating their father's birthday. Upon meeting the family's...
A stay fit for a princess When one General Manager received a call regarding a family travelling to Dubai to give their terminally ill daughter her holiday wish,...
Why stop at a night at the opera? The team at W London are used to going above and beyond for their guests. So, when a family let the team know about their daughter's love...
Miguel said yes, then so did she When a guest let the Concierge Team know about his plans to propose, Head Concierge, Miguel knew that a romantic delight must be arranged...
Giving our guests their very own finish line When the welcome team learned that one of our guests was joining them, fresh from a set of long hikes, they knew just how to welcome her....
A taste to take away When a long-stay resident guest was enjoying his favourite meal in The Abu Dhabi EDITION's Oak Room restaurant, waiter Tugay knew just how...
An invite to remember When one couple were visiting Vienna for the very first time, the Club Lounge Ambassadors knew they had to make it extra special for them....
Making a hotel feel like home When one valued guest booked to stay at the W Rome, the team wanted to ensure she felt just that. Welcome Desk Supervisor, Raffaella and...